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Cookies Policy
Hotel Luna Maya Tulum


Welcome to the website of Hotel Luna Maya! This Cookie Policy is an integral part of the General Conditions and Privacy Policy. Accessing and browsing the site, or using the services of the site, implies acceptance of the General Conditions (and therefore of the Privacy Policy and Cookie Policy). Please read them carefully.

Thank you for deciding to visit us. We want your experience on the site to be the best possible, and for that reason we have written this Cookie Policy as transparently as possible.


Cookies are files containing small amounts of information that are downloaded to the user's device used when you visit a website. Their main purpose is to recognize the user each time and also allows us to improve the quality and usability of our websites.

Cookies are essential for the functioning of the Internet; they cannot damage the user's computer/device and, if enabled in your browser settings, they help us to identify and resolve possible errors in the functioning of our websites.


There are different types of cookies. They all work in the same way, but have small differences:
Session Cookies: Session cookies last only for the duration of your visit and are deleted when you close your browser. Their main purpose is to identify the type of device, support website security or basic functionality. They do not contain personal information that would allow us to identify an individual.
Persistent or Permanent Cookies: They are stored on the hard drive of the device and our website reads them every time you make a new visit; they have a specific expiration date, after which the cookie stops working. They allow us to identify your actions and preferences; analyze visits and help us understand how users reach our site and improve our services.
Functionality Cookies: They allow us to remember decisions made by the user, such as your login or identifier.
The information these cookies collect is anonymized (i.e., it does not contain your name, address, or other data).
Third-party cookies: Third-party cookies are cookies installed by a website that is not the one you are visiting; for example, those used by social networks (such as Facebook) or by external content plugins (such as Google Adwords, Google Maps). In addition, some advertising companies use this type of files to track your visits on each site on which they advertise.
Analytical Cookies: These cookies are intended for periodic maintenance and to ensure the best performance and service to the user; collecting data on your activity.

Own Cookies

In order to recognize you and provide you with a better service, our site uses cookies (small text files that your browser stores). The advantages of accepting our cookies translate into time savings. They can also be used to recognize you between successive visits and thus adapt the content shown to you, to obtain information about the date and time of your last visit, to measure some traffic parameters within the site itself, and to estimate the number of visits made, so that we can focus and adjust services and promotions more effectively.

No cookie allows us to contact your phone number, email address or any other means of contact. No cookie can extract information from your hard drive or steal personal information.
Google Analytics Cookies

The site uses the Google Analytics service, which is provided by Google, Inc. an entity whose main office is located at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google").

Google Analytics uses cookies to help us analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

If you wish you can refuse treatment of the data or information by rejecting the use of cookies by selecting the appropriate settings on your browser. By using this site you consent to the processing of data about you by Google in the manner and for the purposes set out above.



From Maya Hotels and in compliance with current legislation, we provide you with information that allows you to configure your browser / Internet browsers to maintain your privacy and security in relation to cookies. Therefore, we provide you with information and links to the official support sites of the main browsers so that you can decide whether or not to accept the use of cookies.

Thus, you can block cookies through the browser configuration tools or you can configure your browser to warn you when a server wants to save a cookie:

If you use Microsoft Internet Explorer, in the menu option Tools > Internet Options > Privacy > Settings. To learn more visit and
If you use Firefox, under the menu option Tools > Options > Privacy > Cookies. To learn more visit
If you use Chrome, under Options > Advanced > Privacy. To learn more visit
If you use Opera, in the Security and Privacy option, you can configure the browser. To learn more visit